Student Support

Weekend and Evening Support

To support students we have extended open hours. Trainers are available Monday to Friday from 9am until 5pm however special out of hours sessions may be booked with your trainer in certain circumstances.

The support team are available from from 8am until 8pm week days. Over the weekends and public holidays the support team are available by email correspondence only.

Change of Course

A change of course administration fee of $149 will apply to any student who wishes to change course whilst enrolled.

Student Handbook

ACTAC’s Student information handbook can be downloaded by clicking Here


ACTAC will provide the following resources

  • Online Student Dashboard
    • Learner Guides and Assessment Workbooks
    • One on one trainer support
    • Placement booklets
    • Student and Supervisor Placement Booklets
  • Training products and learning support materials

To complete your qualification you will need to have access to:

  • A computer with reliable internet access and a web browser
  • A device to record video
  • Digital presentation media (e.g. PowerPoint, video presentation, infographics)
  • A registered Child care facility, School (Primary or high school) or registered Outside Hours School Care facility (depending on qualification) to complete vocational placement and perform vocational placement tasks under the supervision of an industry expert who holds the qualification studied or equivalent or higher.

One on One sessions

One on one trainer sessions can be booked by arranging a suitable time directly with your trainer or contacting the support team on 1300 511 455

Training Plans

Training plans are available to learners upon enrolment. The Largest List of Text and Chat Acronyms

Out of Hours Support


    Have a chat with an assessor directly on 1300 511 455


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