Fees and Charge Policy
INTRODUCTION
The Fees and Charges Policy was formulated cognisant of the Standards for Registered Training Organisations (RTOs) 2015).
SCOPE AND APPLICATION
The policy is applicable to all learners and/or prospective learners
OVERVIEW
The College’s primary purpose is the provision of quality vocational education and training programs to learners.
To specify the conditions under which the College will apply its Fees and Charges Policy to inform learners of all and any applicable charges.
The College will apply this policy consistently and fairly across all programs and any learner enrolled into a program at the College.
FEES AND CHARGES
Prior to enrolment, the College provides current and accurate information to the learner specifying (refer to the schedule at Appendix A):
- fees that must be paid to the College including those relating to:
- replacement of certification including testamurs, Statements of Attainment or Records of Results
- re-enrolment including for not yet competent results
- resubmission of assessment where plagiarism has been detected
- extensions to course durations
- change of course
- administration fee
- Payment terms and conditions including upfront fees and payment plans
- The College’s Refund Policy
- The 14 day cooling off period and associated refunds
PAYMENT ARRANGEMENTS
The College informs learners and prospective learners of its fees and charges. This includes the learner’s rights and responsibilities with regard to enabling the College to directly debit their nominated bank account or credit card for any instalments or fees due by the learner under the terms and conditions.
Learners may pay their course fees in full at the time of enrolment or enter into a formal payment arrangement.
All learners must sign and return the Acknowledgement of Payment form. This form will be emailed to the learner immediately following their enrolment and must be returned to the College within 14 days of enrolment.
Where a learner fails to submit the completed and signed form, their enrolment will be suspended until such time as the form is returned.
All fees to be paid are detailed on the website and are payable at the time of enrolment with the exception of payment plans. Payment plans attract a deposit which is payable at the time of enrolment.
Fees may be paid by credit or debit card. All payment plans are to be paid via direct debit.
In the unlikely event that the initial terms change, the College will provide written notice to the learner no less than 14 days prior to implementing the changes.
If a learner wishes to defer a payment to another date, they must contact the College before the date of that payment to request the deferral.
Learners may seek a deferral of payment only once for a maximum of 3 months at any time during their enrolment. Deferrals are entirely at the discretion of the College and will depend on the length of deferral, the current status of the learner’s account and payment history.
Upon deferring or stopping a payment, the College’s obligation to provide the learner with any service is also deferred or stopped and will not resume until the learner recommences payment. Refer also to the College’s Extension and Deferral Policy.
ALTERING THE SCHEDULE OF PAYMENTS
Should a learner wish to alter the payment frequency or day to debit, they should contact the College and, at the College’s discretion, the changes will be made in most instances.
Any changes made will not affect the total amount the learner would otherwise have paid over the term of their enrolment.
CANCELLING PAYMENTS
The learner can cancel an automatic payment authority by requesting this of the College or their financial institution..
Upon payment by the learner of a $200 cancellation fee, the College may in its absolute discretion decide to cancel the learner’s enrolment and in such release the learner from their liability to fulfill the payments they agreed to.
If the learner wishes to dispute any payment, they must notify the College immediately. The College will respond within seven (7) working days and will immediately refund the amount of the debit if the College cannot substantiate the reason for it.
If the learner does not receive a satisfactory response from the College, they may lodge a claim with their financial institution. The financial institution will respond to the claim within 5 business days if the claim is lodged within 12 months of the disputed drawing, or within 30 business days if the claim is lodged after 12 months from the disputed drawing.
To avoid any unnecessary disputes, all learners will be required to, upon enrolment and payment for their course, complete, sign and return the College’s Acknowledgement of Payment form.
It is the responsibility of the learner to ensure clear funds are available in their nominated account to meet the direct debit payment on the due date. Where a learner defaults on two (2) payments, the College may, at its discretion, suspend their enrolment until such time as payments are brought up to date.
If the College is unable to obtain payment of overdue money after making every reasonable attempt, the learner’s debt may be referred to a credit reporting or debt collection agency. The College will add an additional fee of $50 to the outstanding debt at this time as its fee for dealing with the defaulting learner.
The College reserves the right, in its absolute discretion, to cancel the enrolment of a learner suspended as a result of dishonoured payments. The College will attempt to contact the learner via telephone and email over a period of two weeks from the second dishonoured payment.
Learners will receive a final confirmation email from the College advising that their enrolment has been cancelled.
Should a learner complete their course before payment of the total course fees is made, the learner must pay the full amount owing to the College before receiving their qualification or Statement of Attainment.
FEES FOR RESUBMISSION AFTER PLAGIARISM
Where it is identified that a learner has submitted plagiarised work, learners will be invoiced a $50 re-submission fee per assessment. The learner’s access to the LMS may be suspended and no additional assessments marked until the fee has been paid in full.
COURSE EXTENSION FEES
Extensions will be granted by the College at its absolute discretion. A fee of $299 must be paid by the learner.
REPLACEMENT CERTIFICATE FEES
The College charges a fee of $25 to replace a learner’s lost certificate or statement of attainment.
Appendix A
Fees and Charges Schedule
The following fees and charges schedule is current as at the date of this policy and may be updated from time to time. Please contact the College for the latest fees and charges information.
| Item | Fee/charge |
| Replacement of certification including testamurs, Statements of Attainment or Records of Results | $25 |
|
Re-enrolment: · Where the learner’s enrolment has lapsed · Re-enrolment following cancellation · Following College cancellation as a result of non payment of fees · Changing course (under specific circumstances) |
Flat $200.00 Cost Reduction From Upfront Payment. |
| Re-enrolment for not yet competent results | $50 per unit of competency |
| Resubmission of assessment where plagiarism has been detected | $50 per assessment |
| Extensions to course durations (maximum of 2 extensions in any one enrolment) | $299 per 6 month extension |
| Change of course | $149 |
| Administration fee | $200 |
